Shipping policy
Thank you for shopping with us! We want to ensure your shopping experience is as smooth as possible. Below you’ll find all the details about our shipping process within Australia.
1. Shipping Locations We currently ship to all addresses within Australia, including both metropolitan and regional areas.
2. Processing Time All orders are processed within 1-4 business days, excluding weekends and public holidays. You will receive an email confirmation with tracking details once your order has shipped.
3. Shipping Methods We offer the following shipping options within Australia:
- Standard Shipping: 3-7 business days (delivery times may vary based on location).
- Express Shipping: 1-3 business days (available for select areas).
4. Shipping Costs
- Standard Shipping: $10 (or Free for orders over $100).
- Express Shipping: $20 (pricing may vary depending on location).
5. Shipping Delays While we do our best to ensure timely delivery, there may be delays due to factors beyond our control, such as adverse weather or postal strikes. We will notify you if there are any significant delays with your order.
6. Order Tracking Once your order is shipped, you’ll receive an email with tracking details. You can use this information to track the status of your shipment directly on the carrier's website.
7. Lost or Damaged Items If your item is lost or damaged during transit, please contact us within 7 days of receiving your order. We will work with the carrier to resolve the issue and either resend the item or provide a refund.
8. Delivery Address Please ensure your delivery address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
9. International Shipping At this time, we only offer shipping within Australia. We do not ship to international addresses.